Return Policy
Effective Date: 10/3/2023
Thank you for shopping at E Titan UK LTD. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
Returns
You have [X days] from the date of purchase to initiate a return for eligible items. To be eligible for a return, your item must meet the following criteria:
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The item must be in its original condition, unopened, unused, and with all original packaging and tags intact.
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Personalized or customized items are not eligible for returns unless they arrived damaged or defective.
Initiating a Return
To initiate a return, please follow these steps:
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Contact Us: Reach out to our Customer Support team at [Customer Support Email] within [X days] of receiving your order to request a return authorization.
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Provide Information: Please provide your order number, the item(s) you wish to return, and the reason for the return. Attach clear photographs if the item is damaged or defective.
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Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to proceed.
Refunds
Upon receiving and inspecting your returned item, we will notify you about the status of your refund. Please note the following:
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If your return is approved, a refund will be issued to your original payment method within [X days] of receiving the returned item.
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Shipping fees, including the cost of return shipping, are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item for a different size or color, please contact us, and we will assist you in processing the exchange.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a return or replacement at no extra cost to you.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards and digital products.
- Personalized or customized items unless they arrived damaged or defective.
Contact Us
If you have any questions or concerns regarding our return policy, please contact our Customer Support team at [Customer Support Email]. We are here to assist you and ensure your shopping experience with E Titan UK LTD is exceptional.
Changes to this Return Policy
We may update this Return Policy from time to time. Any changes will be posted on our website with the revised effective date.
Thank you for choosing E Titan UK LTD for your shopping needs.